Privacy Policy

Gymheadz Sportswear Ltd Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.gymheadz-sportswear.co.uk (the “Site”).

We’re Gymheadz Sportswear Ltd. The registered address is Big Storage Earl Road, Cheadle Hulme, Cheadle, Cheshire, SK8 6PT and the company number is 07531883. To get in touch, please email info@gymheadz-sportswear.co.uk

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

Here is some key points below and information on how we collect your data and what it is used for and how long it is stored.

1) Create an Account
We use a third party provider, Shopify as the platform for our e-commerce transactions. When you create an account, Shopify collects information about you including your name, email address, number of orders for customers to easily access their account and be able to see relevant account information. For more information, please see Shopify’s privacy notice. We use a third party provider, Mailchimp to deliver our promotional and marketing emails. If you accept to receive marketing, you will go onto our subscriber list for Mailchimp. For more information, please see Mailchimp’s privacy notice: https://mailchimp.com/legal/privacy/

2) Sign up to our newsletter
If you consent to receive promotional and marketing material from us, your email address will go to Mailchimp. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email marketing.  For more information, please see Mailchimp’s privacy notice: https://mailchimp.com/legal/privacy/

3) Chat with us Module
We use a third party provider, Zendesk to manage our live chat and customer service experience. Customers will sometimes provide their email and name, which Zendesk will store for 2 years. 

4) Contact Us
We use a third party provider, Desk to manage our contact us queries. Customers provide their email and name, which Desk will store for 2 years.

5) What type of information is collected from you? 
The personal information we collect might include your name, address, email address, IP address, card details and delivery details to be able to carry out the requirements. 

6) Purchase a product on our website
When you purchase, information will go to some Third party providers so we can process your order and improve your customer experience. For example: 

 

Logistic service provider (DPD / Hermes) - Will collect data to be able to deliver your order.

We use a third party provider for delivery, For more information about DPD, please see http://www.dpd.co.uk/privacy_policy.jsp

We use a third party provider for delivery, For more information about Hermes, please see https://www.myhermes.co.uk/privacy-policy.html

 

Who do we share this information with? 

Gymheadz will never independently sell personal information for commercial purposes.

Gymheadz may also provide personal data, where permitted, to prevent, investigate, or respond to:

  • Potential fraud - No Fraud
  • Illegal conduct

 

How can we make sure your data is secured?

To protect your personal information, we take reasonable precautions to seek to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Your data is encrypted by Shopify using the HTTPS protocol for secure communication over a computer network. 

Shopify also encrypts any sensitive stored information, and salts and hashes passwords using bcrypt. 

If you provide us with your credit card information, the information is encrypted. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.



We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal Details and Shopify Payment Information), email address, and phone number. We refer to this information as “Order Information.”


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We retarget our customers with items they have looked at or similar items that may interest you from your browsing history, we use facebook ads through facebook pixel to track our customers data.


SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Your Rights
Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you.


Complaints or Queries
We try to meet the highest standards when collecting and using personal information. We are happy to provide any additional information or explanation needed. Any request for this information should be raised with the ICO; www.ico.org.uk/concerns.

 

Access to personal Information
Individuals can find out if we hold any information by making a ‘subject access request’ under the Data Protection Act 1998. To make this request, please put the request in writing to the address below: 


FAO Data Protection Request
Gymheadz Sportswear Limited, Armadillo, 
Earl Road, Cheadle Hulme,
Stockport, MANCHESTER,
SK8 6PT,
United Kingdom

If we do hold information about you, we will: 

  • Give you a description of it
  • Tell you why we are holding it
  • Tell you who it could be disclosed to
  • Let you have a copy of the information

How to Contact Us

If you want to request any information about our privacy policy, please email us at info@gymheadz-sportswear.co.uk or write to us at: 


FAO Data Protection Request
Gymheadz Sportswear Limited, Armadillo, 
Earl Road, Cheadle Hulme,
Stockport, MANCHESTER,
SK8 6PT,
United Kingdom